Optimizing Credential and User Management Migration: A Fintech Case Study

Abstract

The rapid growth of the fintech industry poses significant challenges in efficiently managing technology services to enhance performance and reduce operational costs. One major issue is operational inefficiency. Service migration is one potential solution. This research aims to improve operational efficiency through the application of Agile Project Management (APM) in the migration of user and credential management services. A case study was conducted at PT XYZ using Design Science Research Methodology (DSRM). The approach integrates Lean principles and combines Scrum and Kanban, selected through comparative analysis. The result is a project management model that combines the principles of APM, Lean, Kanban, and Scrum; offering a structured approach to service migration. This research is expected to contribute to the academic community and practitioners in the field of project management, especially in the context of service migration from an application perspective in fintech companies.